Help Center

Getting Started

📚 Accessing Tutorials

Browse our comprehensive library of 400+ medical tutorials organized by specialty and difficulty level.

View Tutorials →

🧠 Question Practice

Test your knowledge with our MCQ bank featuring detailed explanations and learning objectives.

Start Practice →

🩺 Clinical Scenarios

Practice with realistic clinical cases designed to improve your diagnostic reasoning.

Try Scenarios →

📈 Progress Tracking

Monitor your learning progress and identify areas for improvement with detailed analytics.

View Progress →

Frequently Asked Questions

How do I reset my password?

Click "Forgot Password" on the login page and follow the instructions sent to your email. If you don't receive the email, check your spam folder or contact support.

Can I access content offline?

Currently, our platform requires an internet connection. We're working on offline functionality for mobile devices.

How are the tutorials updated?

Our content is regularly reviewed and updated by medical professionals to ensure accuracy and relevance to current practice guidelines.

Do you offer student discounts?

Yes! Medical students receive a 20% discount on all subscription plans. Verify your student status during registration.

How do I cancel my subscription?

You can cancel your subscription anytime from your account settings or by contacting our support team. You'll retain access until the end of your current billing period.

Technical Support

Browser Requirements

  • • Chrome 90+ (recommended)
  • • Firefox 88+
  • • Safari 14+
  • • Edge 90+

System Requirements

  • • Stable internet connection
  • • JavaScript enabled
  • • Cookies enabled
  • • PDF viewer capability

Need More Help?

Email Support

Get help within 24 hours

support@celsusmeded.com

Live Chat

Instant help during business hours

Contact Form

Detailed inquiries and feedback

Contact Us

Support Hours

Standard Support

Monday - Friday:9:00 AM - 6:00 PM AEST
Saturday:10:00 AM - 4:00 PM AEST
Sunday:Closed

Response Times

Email Support:Within 24 hours
Live Chat:Usually immediate
Technical Issues:Within 4 hours